FDA Adverse Event Malfunction Summary report: N

APEXPRO

MDR report key: 11806520 · Received May 11, 2021

Report

Report Number
11806520
Event Type
Malfunction
Date Received
May 11, 2021
Date of Event
March 17, 2021
Report Date
March 31, 2021
Manufacturer
GE MEDICAL SYSTEMS INFORMATION TECHNOLOGIES, INC.
Product Code
MHX
Product Problem
Yes
Report Source
User Facility report
Reporter Location
MI
Reporter Occupation
OTHER HEALTH CARE PROFESSIONAL

Narratives

Description of Event or Problem · 1

MULTIPLE (B)(6) CAMPUSES HAVE EXPERIENCED A "LATCHING" OXYGEN SATURATION ALARM IN THEIR TELEMETRY MONITORING SYSTEM. A PATIENT'S OXYGEN SATURATION WILL DROP BELOW THE PREDETERMINED THRESHOLD AND RETURN TO NORMAL, YET THE DATA RECORDED IN THE MONITORS LOG ERRONEOUSLY READS THAT THE OXYGEN SATURATION LEVELS WERE CONSTANTLY LOW DURING THAT TIME FRAME. GE IS AWARE OF THE ISSUE AND ACTIVELY WORKING TO RESOLVE IT. CURRENTLY THERE ARE TWO TECHNIQUES FOR CLEARING A LATCHED ALARM. THE FIRST IS FOR THE CENTRALIZED TELEMETRY MONITORING UNIT (CTMU) TO DISCHARGE AND READMIT THE PATIENT, WHICH CAUSES GAPS IN THE PATIENTS DATA LOGS. THE SECOND IS FOR THE NURSES ON THE UNIT TO UNPLUG THE ADAPTER AND PLUG IT BACK IN, THIS CAN PRESENT ISSUES WITH PATIENTS IN COVID-19 ISOLATION. CURRENTLY, GE SEEMS TO THINK THE ISSUE IS RELATED TO A MASSIMO OXYGEN SATURATION ADAPTER THAT BROADCASTS THE OXYGEN SATURATION SIGNAL TO THE TELEMETRY SYSTEM. THE LATCHING ALARMS DO NOT SEEM TO IMPACT PATIENT SAFETY, BUT CREATE INCONSISTENCIES IN THE DATA RECORDED AND STORED BY THE HEALTH SYSTEM RESULTING IN AN INACCURATE REPRESENTATION OF THE PATIENTS CONDITION DURING THEIR CARE. MANUFACTURER RESPONSE FOR TELEMETRY MONITORING SYSTEM, APEX PRO (PER SITE REPORTER). GE IS AWARE OF THE ISSUE AND ACTIVELY WORKING TOWARD A RESOLUTION.

Devices

Seq Brand Generic Product Code Manufacturer Model Lot UDI-DI
705142 APEXPRO MONITOR, PHYSIOLOGICAL, PATIENT(WITH ARRHYTHMIA DETECTION OR ALARMS) MHX GE MEDICAL SYSTEMS INFORMATION TECHNOLOGIES, INC.

Patients

Seq Age Sex Outcome Treatment
1