BEUDAMED
    FDA Adverse Event Malfunction Summary report: N

    PRECISION LINK

    MDR report key: 1161476 · Received September 11, 2008

    Report

    Report Number
    2954323-2008-02535
    Event Type
    Malfunction
    Date Received
    September 11, 2008
    Date of Event
    August 15, 2008
    Report Date
    September 11, 2008
    Manufacturer
    ABBOTT DIABETES CARE INC, USA
    Product Code
    NBW
    Removal / Correction Number
    Z-0709-2007
    Product Problem
    Yes
    Report Source
    Manufacturer report
    Reporter Location
    US
    Reporter Occupation
    NOT APPLICABLE

    Narratives

    Additional Manufacturer Narrative · 1

    THE METER WAS CONFIRMED TO EXHIBIT A DATE AND TIME ISSUE. THERE IS A KNOWN MALFUNCTION WITH THE PRECISION LINK SOFTWARE THAT CAN LEAD TO INCORRECT DATE AND TIME ISSUES WHEN THE DATA IS UPLOADED TO A COMPUTER. THIS OCCURS WHEN RESULTS, OBTAINED ON A METER WITH INCORRECT DATE AND TIME, ARE UPLOADED TO PRECISION LINK. CUSTOMERS AND RETAILERS HAVE BEEN INFORMED THROUGH LETTER.

    Description of Event or Problem · 1

    A CUSTOMER REPORTED RECEIVING AN ERROR 6 DISPLAYING ON THEIR PRECISION XTRA BLOOD GLUCOSE METER. IT WAS THEN ADDITIONALLY IDENTIFIED BY ADC CUSTOMER SERVICE THAT THE DATE AND TIME SETTING IN THEIR METER WERE NOT PROPERLY SET, AND THEY REPORTED TO BE A USER OF THE PRECISION LINK DATA MANAGEMENT SYSTEM. THERE WAS NOT REPORT OF DEATH, SERIOUS INJURY OR MISTREATMENT ASSOCIATED WITH THIS EVENT.

    Devices

    Seq Brand Generic Product Code Manufacturer Model Lot UDI-DI
    1 PRECISION LINK DATA MANAGEMENT SYSTEM NBW ABBOTT DIABETES CARE INC, USA NA 42556

    Patients

    Seq Age Sex Outcome Treatment
    1 NA