Description of Event or Problem · 1
CUSTOMER FAILED OUT HIGH ON THREE EXTERNAL PROFICIENCY SURVEY SAMPLES FOR VANCOMYCIN, AND RECEIVED DISCREPANT RESULTS UPON REPEAT TESTING. SURVEY SAMPLES #2 AND #4 WERE REPEATED FOUR TIMES; #1 & #3 REPEATED FIVE TIMES AND #5 REPEATED 6 TIMES, IN 2008. SURVEY #1, INITIAL RESULT GAVE 47.10 UG/ML, REPEATS GAVE 36.1, 34.5, 30.0, 32.0 AND 30.8 UG/ML. SURVEY #2, INITIAL RESULT GAVE 10.6 UG/ML, REPEATS GAVE 8.2, 7.3, 7.3 AND 6.4 UG/ML. SURVEY #3, INITIAL RESULT GAVE 35.30 UG/ML, REPEATS GAVE 28.0, 28.1, 23.9, 25.3 AND 24.4 UG/ML. SURVEY #4, INITIAL RESULT GAVE 14.90 UG/ML, REPEATS GAVE 14.0, 11.8, 11.0 AND 10.3 UG/ML. SURVEY #5, INITIAL RESULT GAVE 59.40 UG/ML, REPEATS GAVE 46.7, 44.7, 41.4, 38.3, 41.7 AND 42.5 UG/ML. NO PATIENT SAMPLES WERE IMPACTED IN THIS EVENT. THE FIELD SERVICE REPRESENTATIVE WAS UNABLE TO DETERMINE A ROOT CAUSE. PERFORMANCE TESTS WERE PERFORMED AND WITHIN SPECIFICATION.