8100 ALARIS PUMP MODULE
Report
- Report Number
- 2016493-2020-54644
- Event Type
- Malfunction
- Date Received
- December 2, 2020
- Report Date
- December 3, 2018
- Manufacturer
- CAREFUSION SD
- Product Code
- FRN
- PMA / PMN Number
- K133532
- Product Problem
- Yes
- Report Source
- Manufacturer report
- Reporter Location
- CA, US
- Reporter Occupation
- 003
Narratives
THIS REPORTED EVENT AND SUBSEQUENT REPAIRS WERE INVESTIGATED THROUGH THE TSC TROUBLESHOOTING PROCESS. A REVIEW OF THE DEVICE SERVICE HISTORY RECORD WAS PERFORMED FROM THE DATE OF MANUFACTURE TO THE DATE CORRESPONDING TO THIS SERVICE NOTIFICATION NUMBER. THE DATABASE SHOWED NO QUALITY NOTIFICATIONS WERE OPENED FOR THE DEVICE. A REVIEW OF THE DEVICE HISTORY RECORD IN SAP FOR SN (B)(4) WAS PERFORMED FROM THE DATE OF THE MANUFACTURE TO DATE OF THE RELEASE OF PRODUCT, WHICH CONFIRMED THAT THIS DEVICE WAS NOT INVOLVED IN A PRODUCTION FAILURE, AND PRODUCT WAS NOT RETURNED FOR SERVICING WHICH NOT CORRELATES TO THE CUSTOMER REPORTED ISSUE. A REVIEW OF THE COMPLAINT HISTORY RECORD IN THE TRACKWISE WAS PERFORMED FOR THE SN (B)(4) WHICH CONFIRMED NO SIMILAR COMPLAINTS WITH THE SAME OR RELATED FAILURE MODE. THE CUSTOMER STATED THAT THERE WAS NO PATIENT INVOLVEMENT.
(B)(4). (B)(4) NEED ASSISTANCE ON 8100 S/N (B)(4) IS SHOWING AN ERROR CODE 200.5040, THIS A SOFTWARE COMPATIBILITY ISSUE BETWEEN 8015 AND 8100. I TOLD (B)(4) THAT THE 8100 NEED TO RE-FLASHED TO V9.17.0.22 , THE EXISTING 8100 IS SHOWING AN OLDER VERSION 8.5.6.0 I ASK (B)(4) IF HE CAN LOCATE THE POINT OF CARE SOFTWARE (POC) V9.19 , HE TOLD ME THAT HE CAN¿T LOCATE THE CD COPY FOR THE POINT OF CARE AND ASKING ME IF I CAN REQUEST A COPY OF THIS CD TO (B)(4). I TOLD (B)(4)I WILL REQUEST A COPY OF THE CD ON HIS BEHALF. I WALK HIM THROUGH HOW TO CONFIGURE THE FLASH PACKAGE, SO WHEN HE RECEIVED THE POC SOFTWARE HE CAN BE ABLE TO CONFIGURE HIMSELF BUT I ALSO TOLD (B)(4) IF HE NEEDS HELP FEEL FREE TO GIVE ME A CALL.
Devices
| Seq | Brand | Generic | Product Code | Manufacturer | Model | Lot | UDI-DI |
|---|---|---|---|---|---|---|---|
| 1399848 | 8100 ALARIS PUMP MODULE | PUMP,INFUSION | FRN | CAREFUSION SD | 8100 |
Patients
| Seq | Age | Sex | Outcome | Treatment |
|---|---|---|---|---|
| 1 |