FDA Adverse Event Malfunction Summary report: N

GLUCOMETER ELITE 4 DATE

MDR report key: 1031888 · Received April 15, 2008

Report

Report Number
1826988-2008-00401
Event Type
Malfunction
Date Received
April 15, 2008
Date of Event
March 24, 2008
Report Date
March 24, 2008
Manufacturer
BAYER HEALTHCARE, LLC
Product Code
NBW
Removal / Correction Number
NA
Product Problem
Yes
Report Source
Manufacturer report
Reporter Location
MI, US
Reporter Occupation
OTHER

Narratives

Description of Event or Problem · 1

THE CUSTOMER ALLEGED THAT HE RECEIVED A BLOOD GLUCOSE RESULT THAT WAS HIGHER THAN USUAL. WHILE TROUBLESHOOTING, HE PERFORMED CONTROL TESTS AND RECEIVED A RESULT OF 205 MG/DL. THE NORMAL CONTROL RANGE WAS 72-104 MG/DL. NO ADVERSE EVENTS WERE ALLEGED. CUSTOMER SERVICE CONTACTED THE CUSTOMER AFTER THE INITIAL CALL TO REMIND HIM TO RETURN HIS TEST STRIPS FOR EVALUATION. THE CUSTOMER STATED THAT HE HAD DISPOSED FOR THE TEST STRIPS, SO NO PRODUCT COULD BE RETURNED. REPLACEMENT TEST STRIPS WERE SENT TO THE CUSTOMER.

Devices

Seq Brand Generic Product Code Manufacturer Model Lot UDI-DI
1 GLUCOMETER ELITE 4 DATE BLOOD GLUCOSE METER NBW BAYER HEALTHCARE, LLC 3901B NA

Patients

Seq Age Sex Outcome Treatment
1 UNK