Description of Event or Problem · 1
CHATTEM'S ICY HOT HEAT THERAPY. I HAD THE FLU VIRUS WITH SEVERE JOINT ACHES AND PAINS AND USED THIS PROD TO HELP RELIEVE SOME OF THE PAIN, UNFORTUNATELY, I EXPERIENCED A SEVERE BURN TO THE SIDE OF MY KNEE AND THE BURN ONLY INCREASED MY DISCOMFORT!! THE BURN WAS QUITE BAD, AND I TOOK PHOTOS AND SENT THEM ON-LINE TO CHATTEM. THE BURN LASTED FOR SEVERAL WEEKS, AND SINCE I HAD ORIGINALLY GONE TO THE DOCTOR FOR THE FLU, AND TOO ILL TO GET DRESSED AND GO BACK FOR THE BURN, I TOPICALLY TREATED IT MYSELF. CHATTEM REFUNDED ME, BUT I HAVE A PERMANENT SCAR FROM THEIR PROD AND FEEL THAT THEY DID NOT PROPERLY HANDLE MY COMPLAINT. THANK YOU FOR YOUR CONSUMER CONCERNS. DOSE OR AMOUNT: BACK/JOINT HEAT WRAP. DATES OF USE: 2008. DIAGNOSIS OR REASON FOR USE: JOINT PAIN FROM THE FLU.