FDA Adverse Event Malfunction Summary report: N

COHERENCE THERAPIST

MDR report key: 1024217 · Received March 27, 2008

Report

Report Number
2910081-2008-00021
Event Type
Malfunction
Date Received
March 27, 2008
Date of Event
February 6, 2008
Report Date
February 29, 2008
Manufacturer
SIEMENS MEDICAL SOLUTIONS
Product Code
IYE
PMA / PMN Number
K031764
Product Problem
Yes
Report Source
Manufacturer report
Reporter Location
NL
Reporter Occupation
OTHER

Narratives

Additional Manufacturer Narrative · 1

NO CONCLUSION CAN BE DRAWN.

Description of Event or Problem · 1

THIS INCIDENT IS BEING REPORTED IN ABUNDANCE OF CAUTION. WE HAVE BECOME AWARE OF A POTENTIAL PRODUCT ISSUE WITH OUR RECORD & VERIFY SYSTEM. WE WERE INFORMED THAT THE SYSTEM GENERATES A VERIFICATION ERROR BECAUSE THE ACTUAL TREATMENT TABLE POSITION DOES NOT MATCH THE INTENDED TARGET. DURING TESTING PHASE (NON-TREATMENT), THE INHOUSE ENGINEER IS ALLEGED TO HAVE DISCOVERED THAT THE CONTROL CONSOLE WAS AT READY STATE AND THE SYSTEM GRANTED PERMISSION TO TREAT THE FIRST SEGMENT. WHEN THE SECOND SEGMENT WAS SELECTED FOR TREATMENT, THE CONTROL CONSOLE SCREEN DISPLAYED A VERIFICATION INTERLOCK. THE INHOUSE ENGINEER STATES THAT THIS CONDITION WAS REPRODUCED TWICE. THEN THE SYSTEM EVENTUALLY "HANGS UP" AND SYSTEM REBOOT WAS NECESSARY TO RESUME OPERATION OF THE SYSTEM. THE OPERATOR COULD NOT DUPLICATE THIS ERROR CONDITION. WE HAVE NOT CONFIRMED THIS SCENARIO. THE COMPLAINT IS CURRENTLY UNDER INVESTIGATION AND THE ROOT CAUSE HAS NOT BEEN IDENTIFIED.

Devices

Seq Brand Generic Product Code Manufacturer Model Lot UDI-DI
1 COHERENCE THERAPIST ACCELERATOR, LINEAR, MEDICAL IYE SIEMENS MEDICAL SOLUTIONS NA NA

Patients

Seq Age Sex Outcome Treatment
1