Description of Event or Problem · 1
I HAVE BEEN WEARING THE DEXCOM G6 CGM SINCE JANUARY OF THIS YEAR WITHOUT AN ISSUE. UNTIL I REC'D MY SECOND ORDER OF THE CGM SENSORS. SINCE THE END OF MAY I HAVE EXPERIENCED ITCHING UPON PLACING THE G6 SENSOR ON MY STOMACH FROM THE ADHESIVE. UPON REMOVING THE CGM 10 DAYS LATER I HAVE A BLISTERING 2X3 INCH RASH. I CHECKED THE FAQS FOR EXPERIENCING A BAD REACTION ON THE DEXCOM SITE AND AS A PREVENTATIVE APPLIED AN IV 3000 BARRIER FILM ON MY SKIN AND THEN PLACED A NEW SENSOR ON THAT. HOWEVER I HAD TO REMOVE THE SECOND SENSOR EARLIER THAN 10 DAYS AND WHEN I DID I HAD ANOTHER RED RASH 2X3 RASH. I CALLED DEXCOM TODAY TO REPORT THIS AND THE CUSTOMER SUPPORT PERSON WAS A TERRIBLE LISTENER AS I STARTED BY TELLING HIM MY BAD SENSOR ADHESIVE EXPERIENCE AND THAT I HAD BEEN SEEN BY MY ENDOCRINOLOGIST (WHO COULD NOT BELIEVE THE BLISTERING RASH I HAVE), HAVE BEEN PLACED ON BOTH AN ANTIBIOTIC AND BETAMETHASONE VALER 0.1% OINTM OINTMENT CREAM. I TOLD THE CUSTOMER SERVICE REP THAT I READ THE FAQS ON THE DEXCOM SITE. BUT AS IS TYPICAL, HE WAS NOT LISTENING, HE DIRECTED ME TO THE FAQ DOCUMENT AND TO MY ENDOCRINOLOGIST. FINALLY I GOT HIM TO UNDERSTAND THAT I WAS CALLING TO REPORT MY ADVERSE REACTION TO THE SENSOR ADHESIVE. HE TOOK THE LOT NUMBER FROM THE SENSOR BOX AND OPENED A CASE. I PRESSED HIM ON IF DEXCOM HAD CHANGED THE ADHESIVE AND HE SAID YES THERE HAD BEEN A SLIGHT CHANGE RECENTLY. I THEN PRESSED HIM IF MY FEEDBACK WOULD BE SHARED WITH THE PRODUCT TEAM AND HE RESPONDED THAT HE HAD OPENED A CASE BUT WOULD NOT SAY WHO REVIEWS THE CASES OR HOW OFTEN. THIS IS REALLY FRUSTRATING BECAUSE I HAD NO ISSUES UNTIL THE LAST 2 CGM SENSORS. (B)(4).