Description of Event or Problem · 1
I WAS JUST INFORMED TODAY BY MY DR THAT A RECALL WAS ISSUED ON MY INFUSION PUMP FROM MEDTRONIC. THIS RECALL WAS ISSUED IN 2007. I CALLED MEDTRONIC TODAY AND ASKED WHY I WAS NOT NOTIFIED BY MAIL I WAS TOLD, THEY ONLY CONTACT THE DR AND NOT THE PT. WHY THEN DO I HAVE A CARD WITH MY NAME AND ADDRESS ON IT? NEXT, I WAS TOLD THAT THERE IS ONLY A 5% CHANCE OR LESS THAT THE PUMP WOULD FAIL. THEY ONLY OFFERED TO PAY UP TO #1,000.00 IN EXPENSES TO REPLACE THE PUMP. THAT WOULD NOT EVEN COVER THE FACILITY CHARGES LET ALONE THE DR BILL AND MY CO-PAYS. ON TOP OF THAT I SPENT TO FILL THIS DEFECTIVE PUMP. THEY DO NOT WANT TO COVER THAT EXPENSE EITHER. I FELT AFTER THE CONVERSATION WITH MEDTRONIC, I NEEDED TO CONTACT YOU WITH HOW THEY WANT TO HANDLE THIS CLASS I RECALL. MEDTRONIC INFUSION PUMP HAS BEEN REFILLED EVERY 42 DAYS FOR AT LEAST THE PAST TWO YEARS AND NO LESS FREQUENT THAN EVERY 60 DAYS SINCE JANUARY. DATES OF USE: 2001 - 2008. DIAGNOSIS OR REASON FOR USE: PAIN RELIEF.